Returns & Exchanges
At Rancho Gordo, we take great pride in the quality of our heirloom beans and specialty pantry items. If you are unsatisfied with your order or receive damaged goods, please contact us within 30 days of receipt so we can make it right.
Contact Customer Support
Email our team with your order number and a brief explanation of the issue regarding your food items or merchandise.
Provide Documentation
For items damaged during transit, please include a clear photo of the packaging and product to help us process your claim quickly.
Review and Approval
Our team will review your request; please note that due to food safety regulations, we cannot accept returns on opened food products.
Resolution
Once approved, we will issue a replacement shipment or a full refund to your original payment method, excluding shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing